At Hotel City View, Patna, we understand that travel plans may change. Our cancellation policy is designed to be fair and transparent for both our guests and the hotel.


1. General Cancellation Policy

  • All cancellation requests must be made in advance via phone or WhatsApp.
  • Cancellation terms may vary depending on the type of booking and confirmation provided by the hotel.

2. Standard Cancellation Terms

  • Free cancellation may be allowed if the booking is cancelled at least 24 hours before the scheduled check-in time, subject to hotel discretion.
  • Cancellations made within 24 hours of check-in may attract cancellation charges.

3. Same-Day Cancellation

  • Bookings cancelled on the same day of check-in may be treated as a last-minute cancellation.
  • In such cases, the hotel reserves the right to charge up to one night’s tariff.

4. No-Show Policy

  • If a guest does not arrive at the hotel without prior cancellation, it will be treated as a No-Show.
  • The booking will be cancelled, and applicable charges may be applied.

5. Advance Payment & Refunds

  • If any advance payment has been made:
    • Refunds (if applicable) will be processed based on the hotel’s approval.
    • Refund timelines may vary depending on the payment method.
  • In case of last-minute cancellations or no-shows, advance payments may be non-refundable.

6. Booking Modification

  • Guests can request changes to booking dates or details.
  • Modifications are subject to availability and approval by the hotel.
  • Any rate difference may be applicable.

7. Group Bookings

  • For group bookings (multiple rooms), cancellation policies may differ.
  • Guests are advised to confirm specific terms at the time of booking.

8. Exceptional Situations

In case of unavoidable situations such as:

  • Medical emergencies
  • Travel disruptions

The hotel may consider cancellations or refunds on a case-by-case basis, at its sole discretion.


9. Third-Party Bookings

  • If the booking is made through third-party platforms (e.g., travel websites), their respective cancellation policies will apply.
  • Guests are advised to review the policy on the respective platform.

📞 Cancellation Contact

For cancellation or modification requests, please contact:

Hotel City View, Patna
📞 +91 8804321490
💬 WhatsApp: https://wa.me/918804321490

Need to cancel or modify your booking? Contact us on WhatsApp for quick assistance.